Blog
IT explained for SMB leaders, without the jargon: choosing a provider, understanding a service contract, protecting your business and getting the most from your technology investments.
Choosing a managed IT services provider: 10 questions to ask
The 10 questions an SMB should ask a managed services provider (MSP) before signing, and the answers that should reassure you.
About this blog
Mathieu Hétu has more than 15 years of IT experience, from technical support to leading customer service. As IT Operations Supervisor for the Québec City region at GTO Gestion Informatique, he writes for SMB owners and managers who want to understand their technology, work better with their provider and make informed decisions. Every article starts from real situations in the field and takes only a few minutes to read, without the jargon.
Topics covered
- Choosing and managing an IT provider
- The questions to ask, service contracts, service levels and the warning signs.
- Cybersecurity for SMBs
- The measures that actually protect a business, without the scare tactics.
- Backups and business continuity
- How to make sure you can get back up quickly after an outage or an attack.
- Microsoft 365 day to day
- Getting the most out of the tools your business already pays for.
- IT in healthcare settings
- The realities of clinics: confidentiality, availability and specialized software.